Terms of Service
OVERVIEW
Hatchnhack Solutions Pvt Ltd. operates this website. Throughout the site, the terms "we," "us," and "our" refer to Hatchnhack Solutions Pvt Ltd. Hatchnhack Solutions Pvt Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our "Service." You agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools we add to the current store in the future shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. If you continue to use or access the website following any changes, it constitutes acceptance of those changes.
We host our site on Digital Ocean. Shopify provides us with an online e-commerce platform to sell our products and services to you.
SECTION 1 – PRODUCT COMPLIANCE & USAGE RESPONSIBILITY
Customers must ensure compliance with all applicable drone regulations and laws in their respective countries or regions before purchasing and using drones and accessories from Electrade.in. This includes but is not limited to drone registration, flight permissions, and usage in restricted zones.
Hatchnhack Solutions Pvt Ltd is not responsible for any legal consequences, fines, or penalties incurred due to non-compliance with local drone laws. Users must educate themselves on their jurisdiction’s drone operation and safety regulations.
SECTION 2 – WARRANTY & LIABILITY DISCLAIMER
We offer warranties only for products explicitly mentioned as "warranty-covered" in their product descriptions. If a product has no stated warranty, it is sold "as is," and Electrade.in holds no liability for any defects or failures post-purchase.
The warranty does not cover:
👉 Damage due to improper handling, crashes, or unauthorized modifications.
👉 Wear and tear from regular use.
👉 Damage due to improper assembly or incorrect installation.
Electrade.in is not liable for any personal injury, property damage, or legal issues resulting from drone misuse, faulty assembly, or reckless operation. Customers are responsible for proper usage and maintenance.
SECTION 3 – RESTRICTED PRODUCT SALES
Certain drone components, such as FPV transmitters, high-capacity lithium batteries, and other advanced drone parts, may be restricted in specific jurisdictions. Customers are responsible for verifying their local import, sales, and usage regulations before purchasing these items.
Electrade.in reserves the right to refuse sales of restricted items in compliance with applicable laws and guidelines.
SECTION 4A – SHIPPING POLICY
👉 Shipping Timelines
Shipping timelines vary depending on the product type and delivery location.
👉Communication of Timelines
Estimated shipping times will be communicated during checkout and via email after order confirmation.
👉International Shipping
International buyers must verify applicable import duties, taxes, and clearance processes in their country. These charges are not included in the purchase price.
👉Shipping Timeframe Range
Orders are typically shipped within 10 to 45 days from the date of confirmation.
SECTION 4B – DELIVERY POLICY
Delivery Commitment
We strive to deliver orders within the estimated timeframe provided at checkout.
👉Delivery Timeframe
Orders are generally delivered within 3 to 10 days after they have been shipped. However, delivery times may vary based on the location and courier service.
👉Delays & Disclaimers
Delays may occur due to logistics, customs clearance, natural events, or other unforeseen circumstances. Electrade.in is not liable for such delays.
👉Tracking & Updates
Tracking details will be shared with the customer via email once the order is dispatched.
SECTION 5A – RETURN POLICY
👉Eligibility
Returns are accepted only for damaged or missing products.
👉Return Window
Return requests must be initiated within three (3) days of receiving the product.
👉Mandatory Proof
An unboxing video clearly showing the issue at the time of opening the package is required to process any return request.
👉Inspection Requirement
Returned items will be inspected. Products that appear used, tampered with, or missing essential components will not be eligible for return.
SECTION 5B – REFUND POLICY
👉Refund Approval Process
Refunds are subject to the approval of our team after inspection of the return request and provided proof.
👉Refund Processing Time
Once approved, refunds will be processed within 3 days.
👉Credit Timeline
The refunded amount will be credited to the original payment method within 2-3 days after processing.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order at our sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders using the same billing or shipping address.
For more details, please review our Returns Policy.
SECTION 7 – CONTACT INFORMATION
For any inquiries regarding our terms, policies, or compliance matters, please contact us at:
📧 Email: support@hatchnhack.com 📍 Address: Hatchnhack Solutions Pvt Ltd